Southwest airlines app update#
Southwest airlines app professional#

This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. by Katherine Noyes, senior writer, Deloitte Insights for CMOsĬopyright ©2022 Dow Jones & Company, Inc. “We have come a long way in terms of technologies that can improve the traveler experience.” “Five years ago, this solution would not have been possible,” says Robert Schmid, chief futurist for Deloitte Consulting LLP, which built the app. Aggregated data from the app could also be used to identify efficiencies and optimize operations. Once security and regulatory requirements are fully incorporated and tested, a version of the app designed for employees could follow, allowing Southwest staff to proactively reach out and assist passengers with boarding-potentially boosting on-time departures-and deliver personalized hospitality, among other benefits. (Thanks to the cloud platform, differences among airports such as terminal layouts and available parking data can be uploaded centrally by Southwest and automatically reflected in the app.) To collect customer feedback, Southwest is using an in-app prompt and one-on-one usability sessions, among other methods.Īssuming the testing results are favorable, Southwest plans to offer the app to its 130 million or so annual passengers. Southwest’s Innovation Team began testing the Day of Travel app in September with customers in Dallas and Denver and is adding other cities, including Baltimore, Phoenix, and Chicago. Geolocation capabilities, meanwhile, use data such as passenger movement through airport security lines, integrating with IoT services to build a comprehensive and integrated data layer. ”Ī centralized cloud-based architecture enabled through Amazon Web Services powers the app, making it readily scalable. “Forty-eight hours before departure, the app aggregates historical and real-time data on traffic conditions, parking preferences, and security wait times to determine the best time for passengers to leave the house. Forty-eight hours before departure, the app aggregates historical and real-time data on traffic conditions, parking preferences, and security wait times to determine the best time for passengers to leave the house. Passengers customize the app using their travel preferences, such as whether they like to check bags or carry them on, and if they prefer to drive themselves to the airport or get a ride. “With the Day of Travel app, we want to take out all the guesswork, allowing travelers to simply enjoy the journey.” “Traveling is stressful enough without having to worry about unknown factors that might delay passengers in getting to their gates on time, like heavy traffic or big crowds at the security lines,” says Angela Marano, Southwest’s managing director for business transformation. It even highlights places to grab a bite and a drink once they arrive at their destination airport. Once they’re on the way to the airport, the app helps users identify the most convenient parking options, provides live wait times at security, and identifies the nearest spot for that last cup of coffee before the flight. It begins by determining the optimal time for passengers to leave home. Less than a minute later they made it official: “Okay fine, we were gonna do it anyway.Southwest’s Day of Travel app, now in beta testing, uses travelers’ preferences to curate personalized travel plans to help them navigate the entire trip. The airline teased the policy on Twitter before making it official, saying, “One like and we’ll eliminate expiration dates on all current and future flight credits.”

Southwest airlines app update#

“Beginning today, July 28, 2022, Southwest Customers will begin seeing a placeholder expiration date of December 31, 2040, on valid flight credits ahead of additional work later this year that will update technology systems to altogether remove expiration dates on flight credits. 31, 2040, but that’s just a “placeholder expiration date” until the airline’s systems can be upgraded, the company said in a press release. The credit in customers’ accounts will say it expires on Dec.

(If you got credit for a change of plans a few years ago that went unused and expired on July 27 or earlier, you’re out of luck.) Customers with existing credit on their accounts also benefit, and don’t need to do anything – the credit will automatically transition to the kind that doesn’t expire.

The new policy will automatically apply to flight credits issued after Thursday (July 28). Don’t miss the latest breaking news with push alerts on the FOX8 mobile app.